Conflict Resolution in the Workplace

Conflict Resolution in the Workplace is the ideal way to educate yourself on the procedures to avoid any conflicts within the workplace.

conflict res- 123RF
£30.00£39.99
Format Tooltip

Description

COURSE OUTLINE

CONFLICT RESOLUTION IN  THE WORKPLACE LEVEL 2

Conflict is unfortunately an ever increasing subject both personally and at work. However with the right guidance and techniques you can overcome and avoid conflict in most situations that you could be unwillingly faced with. On the Conflict Resolution in the Workplace Programme, you will learn effective techniques for dealing successfully with anger and hostility.

This programme is designed for people who wish to gain an understanding of principles and practice of Conflict Management. The programme will offer you the skills necessary to mediate and negotiate when faced with conflict and to understand situations from which anger and confrontation can arise. Upon completion of the Conflict Resolution in the Workplace Programme, students will have adopted the knowledge to demonstrate five conflict handling styles, demonstrate mediation techniques, understand basic concepts of conflict management and to adopt good listening techniques, to name but a few of the objectives covered in the Conflict Resolution in the Workplace Programme.

PROVEN BENEFITS

  • Understand the right guidance and techniques to overcome and avoid conflict
  • Learn effective techniques for dealing successfully with anger and hostility
  • Create the skills necessary to mediate and negotiate when faced with conflict and to understand situations from which anger and confrontation can arise

MODULES

  • Module 1: Diffusing Difficult Situations in the Workplace
  • Module 2: Preventing and Managing Physical Abuse in the Workplace
  • Module 3: Mediation in the Workplace
  • Module 4: Legislation Affecting Personal Safety at Work

THE PROGRAMME

The programme is carried out using a comprehensive blended learning resource pack which can be kept to record a staff members development in the subject. Assessment is through a multiple choice question paper and completion of workbook.

Our aim is to provide you with the best deal available when purchasing the Conflict Resolution in the Workplace programme, therefore the registration fee, certification fee and Tutor Guide is included in the course price for you.

Download Course Sample (pdf)

Download Mock Exam (pdf)

About NCC Training Resources

NCC Resources has been established for almost 20 years. Our experience in the field of distance learning ensures that we understand what it is that students want, so you can be confident that our course materials are tried and tested. With our flexible distance learning courses you can fit learning around your busy lifestyle, completing each one of our programmes at a pace that is convenient for you.

Follow Us On..