See what our Customers are Saying
Our staff team have already completed the first module and they have found it very thought provoking and informative. The staff especially like how the Dementia course helps you to relate to the client, they also described it as a real eye opener. We certainly recommend it and were impressed by the speed of delivery and the telephone support from NCC.
David Stringer. Service Manager, Mencap
NCC Resources have been useful in the training of staff. It enables them to widen their knowledge.
The course packs are detailed.
Jan Tetley. Skills for Life Manager, Leeds College of Building
We have been using a variety of the NCC workbooks at BEN Town Thorns Care Centre for a number of years.
We have been very confident in the level of knowledge presented in the workbooks and e.g. within the ‘Safe Handling of Medicines’ have found them to contain very good clear explanations of the procedure around dispensing medication and in particular clarity concerning the underpinning legislation; specifically when compared to other providers of similar resources. This we feel gives our staff a good foundation of knowledge.
The multiple choice ‘exam’ on completion compliments and reinforces the standard of learnt knowledge.
We have recently used the Challenging Behaviour (Elderly)workbooks with a specific group of staff supporting younger people, in response to a individual need – this was then followed up with 2 workshops based on the workbooks with invaluable positive outcomes – leading us to the conclusion that the workbooks are relevant irrespective of the age of the residents.
We always find the NCC staff helpful and supportive with a prompt response relative to our requirements.
Nicki Ballinger. Assistant Care Centre Manager, BEN Town Thorns Care Centre
Thank you for providing this type of course. Staff found it very workable without having to travel to study and the shared discussions over the self-assessment workbook were very helpful to everyone.
Val Kingan. Manager, Mary Manor Nursery