NCC Resources: Terms and Conditions

Most recent terms and conditions will always be visible on the NCC Resources website and overwrite any printed materials that learners or customers are in possession of. Please be sure to check this page regularly for updates and before contacting the NCC Resources with any queries.

Copyright, Terms and Conditions

In use of the NCC Resources website. Please ensure that you have read and understood the NCC Resources’s terms and conditions before placing your order. By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions.

1. Definitions

In this terms and conditions document unless otherwise stated:

“Distance Learning Package” shall mean the course(s) identified, all related Materials and support, where applicable; “Materials” means the learning materials and books for the NCC Courses or any part of them;

“Services” means the support and tuition relating to the chosen NCC Courses, as described on the website;

“Support Period” means one year from the date support Services, Student Registration and Certification Fees, but does not include postage and packing;

Singular words shall include the plural and vice of the Sale Agreement or otherwise as stated in your course materials;

“Price” means the price of the Materials, Tutor Sersa; and headings are included for convenience only and shall not affect the construction or interpretation of these terms and conditions

2. Payments

2.1 We agree to sell and you agree to buy the Distance Learning Package for the Total Cost/Cash Price and on the terms set out in this document

2.2 The Price is payable prior to the delivery of the Materials by your chosen method (in full or by instalments), either by credit/debit card or cheque

2.3 The price payable includes all materials, full support, Awarding Body registration and certification fees but does not include external exam fees

2.4 Under no circumstances shall we be deemed to have received payment until payment has actually been received by us in full

2.5 We reserve the right from time to time to change the amount of the cost of the course. The current price for any given course will be displayed on the website

2.6 Learners who pay for their course by instalments and complete before full payment is received will not be issued with final certification until full payment is made.

2.7 Learners who choose to pay for their course by Direct Debit will be required to adhere to the terms set out regarding monthly payments

2.8 Customers who choose to cancel Direct Debit payments will automatically have their course suspended and will be required to make alternative arrangements to cover the cost due as soon as possible

2.9 Learners will not be provided with additional time to complete their course to cover any suspended period due to instalment issues

2.10 NCC will add any missed Direct Debit payment that is returned by the bank to the Direct Debit payment due the following month. This will result in a double payment and the customer is required to make sure that sufficient funds are available to cover this

3. Delivery and Care of the Materials

3.1 We will release all the Materials to you in one despatch usually within 7/10 working days of receiving payment from you

3.2 Materials will be sent by post or courier to the address you have given us

3.3 You will inspect the Materials upon delivery and will inform us immediately if there are any damages or omissions

3.4 You will be deemed to have accepted the Materials if you do not notify us within seven days after delivery

3.5 Risk of damage or loss in the Materials will pass to you upon delivery

4. Services

4.1 During the Support Period, you will be provided with support and tuition as set out on the website or materials

4.2 If requested, we may at our sole discretion, extend the Support Period which may incur an agreed fee

4.3 A copy of student coursework is required for audit purposes and unless we receive a written request to the contrary, course work submitted to Home Study Group for marking will not be returned and is sent entirely at the responsibility of the student. Students are advised to keep copies of all work submitted to Home Study Group.

4.4 If you are sitting an external examination at the end of your Course, we will provide you with such information as we have in our possession to assist you in making such examination arrangements. In all other respects, you will be solely responsible for making arrangements to enable you to sit the examination and for any and all fees in relation thereto

4.5 If we, at our sole discretion, assist you in making your examination arrangements by providing you with information about the time and location of local examinations or reserving an examination place for you, you acknowledge that we shall not be responsible for any losses incurred by you as a result of inaccurate information provided in connection with any such arrangement

5. Warranties and Limitation of Liability

5.1 We warrant that the Materials will be of satisfactory quality but do not warrant that the Materials will be error free

5.2 We warrant that we will perform any services provided hereunder with reasonable skill and care

5.3 Other than in respect of liability for death or personal injury arising from our negligence, we shall not be liable for: (a) losses that were not foreseeable to both parties when this Agreement was made; (b) losses that were not caused by any breach on our part; or (c) business losses and/or losses to non-consumers

5.4 Our liability for direct losses arising out of our negligence (other than in respect of liability for death or personal injury), breach of contract or any other cause of action arising out of or in connection with this Agreement shall be limited to the total price paid for the Distance Learning Package as quoted

5.5 Other than in respect of liability for death or personal injury arising from our negligence, we shall not be liable for any indirect or consequential loss or damage whatsoever (including without limitation any loss of profits, loss of revenue, loss of opportunity or your liabilities to third parties) which you may suffer arising out of or in connection with this Agreement

6. Other Terms

6.1 No relaxation or indulgence which we may extend to you shall affect our rights under these Terms and Conditions

6.2 If any part of these Terms and Conditions is held to be unenforceable by a Court of Law the remaining terms and conditions shall continue in force

6.3 All liabilities or obligations arising under these Terms and Conditions shall be enforceable against you after termination of this Agreement

6.4 You will notify us immediately, in writing, of any change in the address specified. Any notices required to be served under these Terms and Conditions will be deemed properly served if sent by way of prepaid post to your last known address

6.5 If your address is in Scotland then the laws of Scotland will apply to these Terms and Conditions, otherwise the laws of England and Wales will apply

6.6 Special Offers – NCC have the right to cancel any order that does comply with special offer terms regardless of discount codes used at checkout

6.7 Our courses are written around legislation as it relates to England. There may be differences between English legislation and legislation in other parts of the world. Questions can be answered based on local laws where appropriate

7. Cancellation

7.1 Under the Consumer Protection (Distance Selling) Regulations 2000 you have a right to cancel this Agreement. Provided the Goods remain unopened and unused the Buyer has the right to cancel the Contract within 14 Working Days of having received the Goods. If you wish to cancel, please contact, please note that these terms refer to consumer sales, not business users. Please refer to 7.4 for business user sales.

7.2 If you cancel then you must return the Materials to us and must take good care of them until you do so. Upon receipt of returned materials at NCC and on condition they have not been damaged or marked in any way, then you will receive a full refund, minus the cost of postage and packaging (if you chose to pay by instalments then we will also deduct the administration fee). If we have to collect the Materials from you then we may charge you our reasonable costs for doing so.

7.3 Unless the parties have agreed otherwise, you will not have the right to cancel by giving notice of cancellation for the supply of computer software if they are unsealed by you or for the supply of online courseware which has been accessed by you. This also applies to all books bought from the NCC Bookstore. No refund or cancellation can be applied for any material which is book only.

7.4 Business to business transactions are not eligible for cancellation once the course materials have been dispatched or login details provided.

7.5 If you wish to transfer to a different course, we may at our sole discretion agree to such transfer. If we agree that you may transfer to a different course, we will transfer the fees paid for the Distance Learning Package you wish to discontinue towards the amount payable for the new course PROVIDED THAT we receive payment from you for the balance of fees due in respect of the new course (if more expensive than the discontinued Distance Learning Package)

7.6 Cancellation policy does not apply to any pack sold containing CDs/DVDs for copyright purposes.

8. Data Protection

You agree that, in relation to information, which we hold on you from time to time, we may:

8.1 Use your information to provide the Materials to you and otherwise perform our obligations and enforce our rights under these Terms and Conditions

8.2 Use your information to inform you about our other courses, products or services which may be of interest to you

8.3 Share your information with our group and associated companies, to enable them to inform you about other products or services which may be of interest to you

8.4 You have a legal right to stop us from contacting you or giving your details to others for direct marketing purposes, you can do this by contacting us by mail, email or phone

8.5 A copy of the full privacy statement can also be viewed at

Use of the NCC Resources Website

Your use of the Web pages located within (“Website”) is subject to the terms set out below (“Terms”). These Terms apply only to this Website and not to any other website. Your use of any pages on the Website will constitute your agreement to comply with these Terms. We may amend the Terms at any time by posting the amended terms on this site.

Terms of Use

The NCC Resources grants you a limited license to access and make personal use of the Website, subject to the Terms. You may not reproduce, duplicate, copy, download, sell, resell, or otherwise exploited for any commercial purpose the Website without the express written consent of the NCC Resources. You may not frame or utilise framing techniques to enclose any trademark, logo or other proprietary information (including images, text, page layout and form) of the NCC Resources and/or its affiliates or licensors without the express written consent of the NCC Resources. You may not use any meta tags or any other “hidden text” utilising the NCC Resources’s name or Marks without the express written consent of the NCC Resources. Any unauthorized use terminates the license granted by the NCC Resources.

This website is provided by the NCC Resources on an “as is” and “as available” basis. The NCC Resources makes no representations or warranties of any kind, express or implied, as to the operation of this site, or the information, content or materials included on this site. You expressly agree that your use of this site is at your sole risk.

Copyright Notice

Website © 2017. All rights reserved. All content provided on the Website (“NCC Resources Content”) is owned by or licensed to the NCC and/or its affiliates and protected by international copyright laws. The NCC Resources and its licensors retain all proprietary rights to the NCC Resources Content. You may not reproduce, transmit or distribute the NCC Resources Content without the prior written consent of the NCC Resources.

All trademarks, service marks, trade names, logos and graphics (“Marks”) indicated on this site are registered trademarks of the NCC Resources and/or its affiliates. You may not make any use of these Marks without the prior written consent of the NCC Resources.

Learning Materials

All study materials provided are intended for individual personal use and are protected under English and International copyright laws and conventions and may not be published, copied, sold or otherwise reproduced or distributed.