Managing the Delivery of Customer Services


Customer service is a vital consideration in any organisation. In the fast-paced business world the customer’s needs and expectations are constantly rising and customers will turn to those organisations where these are met.

Course Format: Online Course
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Course Level: Level 3 SKU: PRO223 Categories:

Course Outline

The pressure on an organisation to improve their customer service will mainly come from rising customer expectations and from the improving services that other organisations offer.

The customer needs to be pleased with the whole process of buying from your organisation rather than just with the product or the price. Their experience of your organisation will be directly influenced by the customer service that they receive and you need to remember this in all your dealings with your customers.

For your organisation to survive, it is important that it stays one step ahead by constantly reviewing and improving the services that it offers.

Why Study This Course?

  • Know how to manage the delivery of customer service
  • Understand how to improve the customer experience
  • Understand how to improve customer service delivery

How it Works

The programme is carried out using a comprehensive blended learning resource pack which can be kept to record a staff members development in the subject. Assessment is done by a multiple choice question paper and completion of workbook.

Our aim is to provide you with the best deal available when purchasing the Business Management programme, therefore registration fee, certification fee, Tutor guide and end of unit examination is included in the programme price for you.