Effective Customer Care

Effective Customer Care is ideal for individuals currently in or looking for a customer focused role. The course aims to develop customer care and provide essential knowledge to offer a professional approach to customer care.

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The Certificate in Effective Customer Care is ideal for those looking to develop a career in a customer focused role. The aim of the programme is to give people, at all levels, the essential knowledge needed to offer the best professional approach to customer service. It will highlight the key areas that can improve the services you offer and show how these can benefit your business.


  • Develops staffs customer care
  • Gives the essential knowledge to offer the best professional approach
  • Enhances your business reputation


  • Module 1: Recognising Customers
  • Module 2: The Importance of Exceptional Customer Care
  • Module 3: Customer Care and Service Principles
  • Module 4: Providing Information, Advice, Products and Services to Customers
  • Module 5: Responding to Special Requests
  • Module 6: Customer Service and Legislation
  • Module 7: Dealing with Customer Complaints
  • Module 8: Helping Customers with Particular Needs


The programme is carried out using a comprehensive blended learning resource pack which can be kept to record a staff members development in the subject. Assessment is through a multiple choice question paper and completion of workbook.

Our aim is to provide you with the best deal available when purchasing the Effective Customer Care programme, therefore the registration fee, certification fee, Tutor guide and end of unit examination is included in the course price for you.

Download Course Sample (pdf)

Download Mock Exam (pdf)

About NCC Training Resources

NCC Resources has been established for almost 20 years. Our experience in the field of distance learning ensures that we understand what it is that students want, so you can be confident that our course materials are tried and tested. With our flexible distance learning courses you can fit learning around your busy lifestyle, completing each one of our programmes at a pace that is convenient for you.

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